Legal terms for wallets and account access
Our Legal position is simple: access depends on local law, your account details must be accurate, and wallet activity must match the account holder’s information. Before access is granted, we may ask you to complete phone verification and confirm details used for account and payment checks.
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DANA, OVO, GoPay and QRIS are shown as local payment options, while bank transfer and virtual account routes can require a matching account name and a receipt or reference. We may pause a transaction when details conflict, a payment status is unclear, or a verification step
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is incomplete. This page does not replace the law that applies to you, and availability can differ across Indonesia. If you are in Bandung or another Indonesian city, read the access wording before opening an account: our service is offered where local law permits. You can
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request clarification through the account support path before sending funds.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.